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Reservation Sales Agents (Liverpool City Centre)

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  • Posted By: US Airways
  • Address:
  • Date Posted: 8th Feb 2010
  • Salary: Competitive salary & Private healthcare, Pension Scheme & International flight benefits
  • Location: Liverpool
  • Reference Code: “Representative LPL Reservation”
  • Views Since Posting: 776
  • Full Description:


US Airways provides an exciting environment in which to develop your career in the Travel Industry.

We are looking for talented individuals to join our team as
Reservation Sales Agents
to work at our European Reservations Office in Liverpool City Centre.

THE RESERVATION SALES AGENTS JOB DUTIES INCLUDE:
 Answer in-bound calls to the European Reservations Centre
 Provide US Airways passengers with information and advice regarding their travel plans
 Assist customers by providing information regarding flight availability, schedules, fares and special programs
 Assist passengers who wish to make special requests in respect of their reservations
 Liaise with internal customers from US Airways offices in Europe and the USA
 Make outbound calls to customers when necessary
 Deal with ad-hoc issues as and when they arise
 Communicate with Travel Agents and other external contacts
 Undertake any other specialist duties as required, other than those specified within the scope of the current job title


MINIMUM QUALIFICATIONS
 GCSE or O-Level English and Math or equivalent
 Demonstrated ability in customer service skills with a minimum of two years work experience
 Bilingual written and oral proficiency in English and one relevant European language (Dutch, French, German, Greek, Italian, Portuguese and Spanish)
 Flexibility to work variable shifts, weekends and holidays as required
 Ability to work well in stressful situations
 Ability to handle difficult customer service interactions
 Applicant must be eligible to work in the country for which they are applying
 Excellent organizational and planning skills
 Proficient in computer and keyboard skills

PREFERRED QUALIFICATIONS
 Multi-lingual written and oral proficiency in additional relevant European languages listed above
 Prior Contract Centre experience
 Airline/Travel industry experience

US Airways offers a competitive salary as well as private healthcare, a contributory pension scheme and international flight benefits.

QUALIFIED CANDIDATES should send their CV by February 5th, 2010 by clicking 'Apply Now' (below) with a cover letter when you submit your CV explaining why you are the right candidate for this exciting role.

Intlemployment@usairways.com

WWW.USAIRWAYS.COM

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