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• Stockport
• Posted 7th Sep 2010
• 
• Posted by: SKY - UK
• Salary: Competitive
• Job Type: Permanent
• Reference: 01487
• This job has been viewed 167 times since it was posted.

Job Description

Customer Advisors - Stockport

Making each and every one of our customers feel special is our number one priority. That\'s why the role you play is so important to us. It\'s all about really listening to what people have to say. Showing that you understand where they\'re coming from. And doing everything you can to help them get the solution they need.

As a result, our award-winning training is designed to give you the skills to deal with any aspect of a call and resolve queries first time. That means you\'ll not only get training on what great customer service is, but also how to deal with billing enquiries and technical issues. The customer really is your customer - and it\'s up to you to make sure they leave the call not just satisfied, but really happy with what you\'ve done for them.

That\'s why we\'re looking for people who get their sense of job satisfaction from making other people happy. People who passionately believe in putting the customer first. Enjoy learning new things. Who get a real buzz from knowing they\'ve left each and every customer with a smile on their face. And, even better, love it when it\'s not just about resolving a customer\'s issues, but being one step ahead of them too.

So if you have a good level of customer service experience and you feel this is the role for you, then don\'t hesitate to apply. We\'ll be recruiting over the next few months for the roles to start in the summer. Your application process may therefore take a little longer than usual so please be patient. Don\'t worry though we\'ll keep you informed of progress along the way. Good luck.

The Application Process So we can learn a little about you, your first step would be to apply online. We\'ll then give you a call for a telephone interview. If we believe you have real potential, we will then invite you along to one of our assessment centres. At our assessment centre, your day will include getting involved in some role plays, and a one-to-one interview.

Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.