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• Crewe
• Posted 14th Feb 2012
• 
• Posted by: Vertu Motors
• Salary: £16k basic with £22k
• Job Type: Permanent
• Reference: 1339
• This job has been viewed 0 times since it was posted.

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Job Description

Role & Responsibilities

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

Maximising Profit Per Customer Visit: Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the Kerridge system to maximise the quality and content of the customer database.

Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

What we’re looking for

We are looking for a very talented individual to join our Customer Service team in Ford Crewe.. This role is crucial as you are the first point of contact for our service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organized to ensure the efficient booking and servicing of customer vehicles. You will be a good team player with excellent communication skills and the ability to sell additional products and services to our customers. This is an ideal opportunity for someone who has previously worked in a call centre or customer service/sales role.

We are looking for individuals who possess the following attributes:

• Good Literacy & Numeracy Skills

• Customer Focus

• Good Communication Skills

• IT Literacy

• Influencing and Selling Skills

For this position, please click the apply button below.